The extra 200 MAU incurs an overage charge of $198 (200 x $0.99).Ĭustomer upgrades to the JaaS Standard plan in the middle of their billing cycle. If you upgrade in the middle of your billing cycle, the cost of the new subscription plan will be prorated.Ĭustomer is on a JaaS Basic plan with an allocation of 300 MAU/month and a billing cycle of March 8th - April 8th.Ĭustomer consumes 500 MAU in the first half of the billing cycle. Important note: any overage recorded before the upgrade will not be waived in this case, you will be billed for any existing extra MAU consumed. Upgrading does not change the account billing cycle.

For example, let’s say that you created your account on March 8th, then your billing period is from March 8th to April 8th (at which time the next invoice is generated). The billing period starts on a fix date each month. Any additional charges or corrections will appear on your next invoice along with charges for the next month's subscription.Īfter upgrading, you will not be billed immediately, but charges will be applied on your next billing date. Upgrading your plan takes effect immediately once you get the upgrade confirmation, your account will have moved to the new plan.Īll JaaS plans are precomits, meaning that you pay the cost for the subscription upfront. If I upgrade to a higher plan, does the change take effect immediately? What would be the result of the upgrade? To learn more, see the JaaS Console documentation. We provide an overview of the current usage for your account on the 'Activity' page of your JaaS Console, so you can check the live status of your usage. In this example, you can have up to nine MAUs recorded for three users if they join from multiple devices. However, if someone joins from a laptop, as well as a phone, then the usage recorded will increase to four MAUs, since we're counting both devices for that same user. To identify a MAU, JaaS installs an identifier on the local storage of a user's meeting device (e.g., laptop, tablet, phone).įor example, if you invite three persons to join the meeting, then this will add three MAUs as usage data to your account if each participant joins from a single device. How does JaaS identify our Monthly Active Users (MAUs)? Įach MAU represents a participant who has attended at least one meeting with at least another participant during your monthly billing cycle. Telephony access with Manual Installation.Backend integration tutorials & samples.Generating and adding your JaaS API key.Other PC’s may have this feature optionally installed. We use ConnectWise for both Ad Hoc and pre emptive support and all PC’s we supply to business will will request consent to build in this function. Our maintenance clients will not be affected by this. If you are a Direct Debit client, the invoice will be marked, ‘To be taken by Direct Debit shortly’.

The actual fee is based on our current hourly rate for your company and at the end of each month, we will issue a clearly itemised invoice. Not all our clients are under maintenance and it is only fair that non maintenance clients now pay for technical support. This has meant that we are now spending more time remote supporting our maintenance and non maintenance clients than ever before. The shift in the support we do has been moving further from callouts to telephone and remote support. This massively reduces the time to resolution and avoids having to pay a callout fee and an hourly rate. This usually means we can sort out our clients issues before the end of the phone call. To help get round this problem, we purchased ConnectWise, an excellent remote support system. When we need to do callout to a client, we are usually not able to visit immediately and sometimes not for a few days.

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